Return & Refund Policy
Last updated: October 2026
At JNS Technologies, we aim to make sure you get the exact hardware and solution your business needs. If you experience an issue with an item or need to request a return, we are here to assist you through a simple and fair return process.
1. Faulty or Defective Products
If you receive a product that is not in working condition or develops a defect upon arrival, please contact us immediately.
- Within 7 Working Days (Out-of-Box Failure): Defective items reported within 7 working days of receipt qualify for a direct replacement. JNS Technologies will cover the courier costs to return the defective unit to our Benoni offices.
- After 7 Working Days (Standard Warranty): If a defect arises after the initial 7-day window, the product will be handled under its official manufacturer warranty. The unit will be submitted to the authorized South African distributor for testing and repair.
2. Returns for Incorrectly Purchased Items
We provide detailed product brochures and specifications on our website, and our team is always available to advise you on hardware suitability before you buy. If you purchase an item that turns out to be unsuitable for your specific application:
- Return Window: You may request a return within 7 working days of receiving the product.
- Condition Requirements: Items must be returned unused, in their original, undamaged packaging, complete with all included accessories, manuals, and software media.
- Shipping Fees: Return courier fees for incorrectly ordered or unsuitable items are the responsibility of the customer.
- Exclusions: Products that have been opened, installed, used, or returned with damaged packaging may be declined for credit.
⚠️ Specially Ordered / Imported Goods: Products that are imported specifically for your order and not held as standard local stock cannot be returned or refunded.
3. How the Refund Process Works
Once your returned item arrives at our Benoni office, our technical team will inspect and test the hardware to confirm its condition.
Upon successful inspection and approval:
- Payment Account: Refunds can only be paid directly into the bank account from which the original payment was received.
- Clearance Period: Prior to processing a refund, all original electronic payments must reflect in the JNS Technologies bank account for a minimum of 10 working days.
- Required Documentation: To complete your refund, please provide us with a Proof of Purchase (JNS Invoice) and official Proof of Banking Details (a bank confirmation letter or cancelled check on your bank’s letterhead).
Quick Return Checklist
| Step | Requirement |
| Proof of Purchase | JNS Technologies invoice clearly showing the purchase date. |
| Timeframe | Notice given within 7 working days of delivery. |
| Packaging | Original box, unblemished condition, including all CD/manual accessories. |
| Bank Details | Bank confirmation letter matching the original remitting account. |
Need Assistance with a Return?
Our team is ready to help guide you through the process.
- Office Hours: Monday – Thursday: 08:00 – 16:30 | Friday: 08:00 – 16:00
- Location: Benoni, Gauteng, South Africa
- Direct Contact: Contact us directly via email or WhatsApp through our main website menu.
